Privacy Policy

What a website brief contains, and how we treat it.

What we collect for a website order

Your brief. Your business name, address, phone, email, hours, services or menu, reviews you paste in, links to your Google Business Profile and social accounts, answers to the questions in the form, and any voice note you record.

Your files. Your logo, photos of your business, menus, headshots, and any existing copy you upload.

Your existing website. If you have one, we read its public pages to understand your business and to carry over what still applies.

Order and payment details. Stripe handles your card; we see the order amount, status and the last four digits. We never see the card number. Hosting renewals are arranged separately at go-live.

How we use it

We use your brief and files to design, write and build your website, to produce imagery where you have not supplied photos, to have a person check every page before you see it, to register your domain and host your site if you asked us to, to handle your changes and support, to send transactional email about your order, and to measure our advertising. We do not sell your information and we do not share it beyond the providers below, strictly to deliver your order.

AI processing for websites

Imagery for your site is produced by a third-party AI image-generation provider, and the copy is drafted by a third-party AI text-generation provider, both under paid business terms that do not permit them to train on your material. They receive only what the job needs: your brief, your logo and your photos. We do not use your brief, your files or your finished website to train AI models, and we never use them in our own marketing without asking you first.

Your website's visitors

The contact form on your finished site sends each message through our form service to the email address you gave us. We store each message so we can deliver it again if an email bounces, we show you your messages on request, and we do not use them for anything else. For the people who write to you through your site, you are the business they are contacting; we process their message on your behalf and delete it when you ask or when your hosting with us ends. Sites we host carry no analytics or advertising pixels unless you add them.

How long we keep a website order

Proof links and the pages behind them expire 30 days after they are sent. Your brief, files and the finished website are kept for as long as we host or support your site, so we can fix, update or republish it; if you take your files elsewhere and ask us to delete our copy, we do. Order records (name, email, what you bought) are retained for accounting and legal purposes.

Additional services for websites

• Tally — the brief form and file uploads
• Cloudflare — hosting, domain registration, DNS and our form service
• Third-party AI image-generation provider — produces imagery from your brief
• Third-party AI text-generation provider — drafts and checks your copy
• Resend — transactional email, including the messages from your contact form