Refund Policy
Choose a version, or your money back.
The pledge
- You get finished versions to choose from (three, or two with the Landing Page) before anything goes live.
- Pick one and send your changes — rounds are included (two with the Landing Page, four with the Sunset Site, Full Site, and WordPress CMS), and that is usually where anything gets fixed.
- If none of the versions fits your business, tell us within 14 days of receiving your links and we refund the package.
How it works for a website
- 1. Open every version. They are real, working pages — open them on your phone, show your partner, click the phone number.
- 2. Tell us what is wrong. Pick the closest version and send your changes. Your rounds of tweaks are included; each comes back within 24 hours, usually within the hour.
- 3. Refund if not. If none of them is right for your business, write to hello@sitebysunset.com with your order number within 14 days of the day your links were sent. We refund the package price to your original payment method.
When the work has been delivered
Once you approve a version and it goes live at its address, or we hand over the files, the website has been delivered and is yours; from that point the package is not refundable, but corrections to any fact we got wrong remain free. A purchased pack of extra rounds is refunded in full until its first round is used.
A few items are paid out or performed on your behalf and cannot be taken back: a domain registration once the domain is registered (we transfer the domain to you instead), an install on your own hosting once it has been performed, and the Express fee when your versions arrived within two hours. Hosting renewals are refunded in full if you cancel within 30 days of the charge.
If we are late
For WordPress CMS, three CMS-ready previews are due within five business days of a complete brief (Monday–Friday, Eastern Time). If those previews are not ready by that deadline and you have not asked us to wait, you may cancel for a full package refund or keep the order for completion. The 48-hour threshold below does not apply to WordPress. Revisions, approval, and separately arranged hosting occur after preview selection; the preview deadline is not a launch deadline. The same 14-day design-review refund conditions above apply to WordPress.
For the static packages, your versions are due within 24 hours of a complete brief (48 hours for the Full Site) (orders between 9am and 9pm Eastern Time start immediately; overnight briefs start at 9am). If they are not ready within 48 hours of a complete brief and you have not asked us to wait, you may cancel for a full refund — or keep the order and we finish it; your choice.
Questions? hello@sitebysunset.com