Terms of Service

Websites, built for your business.

What Site by Sunset is

Site by Sunset builds a website for your business from the brief you submit after checkout — your logo, business details, services or menu, photos if you have them, and the choices you make in the form. We produce the design, the copy and the imagery, build finished versions in different design directions (two for the Landing Page, three for the Sunset Site, Full Site, and WordPress CMS), and a person checks every page and every image before you see a link. The Landing Page, Sunset Site, and Full Site are self-contained static sites (HTML pages plus images). WordPress CMS includes five core pages, blog setup, standard page and post editing, approximately 40 images, four revision rounds, installation, and an editing handoff guide. It requires WordPress-compatible hosting. Ecommerce, memberships, custom applications, ongoing content writing, and ongoing maintenance are not included.

The clock

WordPress CMS includes three CMS-ready previews within five business days of a complete brief. Business days are Monday–Friday in Eastern Time. The five-day window covers previews, not the final launch: revisions, approval, and separately agreed hosting come afterward. Express delivery is unavailable for WordPress CMS. Hosting arrangements do not delay the preview commitment.

For the static packages, your versions are due within the delivery window shown at checkout — 24 hours for the Landing Page and the Sunset Site, 48 hours for the Full Site, two hours with the Express option for these static packages (brief received 9am–7pm Eastern Time). We aim to deliver the Landing Page and the Sunset Site the same day when the brief is complete by 3pm Eastern Time, and by the next morning otherwise; the 24-hour window is the guarantee. The clock starts when your brief is complete. Briefs received between 9am and 9pm Eastern Time start immediately; briefs received overnight start at 9am Eastern Time. A brief that is missing something we need (a logo we can read, a phone number, your hours) pauses the clock until we hear back from you. Delivery times are commitments we take seriously; if we are badly late, the Refund Policy says what you can do.

Your brief, and the facts on your site

Everything factual on your site — your business name, address, phone, hours, prices, services, licences, guarantees, years in business, reviews — comes from you or from the website you already have. We do not invent facts, and we only state a claim we can trace back to your brief or your existing site. You are responsible for the accuracy of what you send us and for keeping it current. Your proof links are the moment to check every fact; once you approve a version, we treat its facts as confirmed by you. Corrections to a fact we got wrong are always free.

You must have the right to use everything you upload: your logo, your photos, your written copy, your menu. Do not send photos of people who have not agreed to appear on your website, images taken from other businesses, or stock imagery you have not licensed. We may hold a photo back and ask you about it before it goes on a page.

Imagery and copy we produce

When you do not supply photography, imagery for your site is produced for you by a third-party AI image-generation provider, working from your brief, your logo and your industry, and a designer reviews every image before it reaches a page. Produced images do not depict real people: anyone shown is illustrative, not your staff or your customers, and you agree not to present them as real people (for example as "our team"). Your own photos are always used first; produced imagery fills the gaps.

The copy on your site is drafted with a third-party AI text-generation model from your brief and reviewed by a person. It is written to describe your business accurately in your words; if a line reads wrong, your round of changes is for exactly that.

Proofs, your pick, and changes

Your versions arrive as private links that stay up for 30 days. Nothing happens to a website you already have until you pick a version and say go. You choose on the page and send your changes to the version you picked. A round is one list of changes to that version — copy, photos, layout, facts — and your package includes two (Landing Page) or four (Sunset Site, Full Site, WordPress CMS); each comes back within 24 hours, usually within the hour. After those, further rounds are sold in packs of three for $99, paid on your proof page. A different design direction is not a round; it is a redo we quote separately. Once you approve a version, it is final and we build it for its address. Further design work after approval is quoted separately; corrections to facts we got wrong stay free, before and after approval.

What you own

Once your version is approved and delivered — live at its address or handed over as files — the website is yours: the page, the copy and the images, for any use connected to your business, with no attribution and no expiry. We keep a copy for as long as we host or support the site. We will not feature your website in our own marketing without asking you first. For WordPress, handoff includes the website files, content, database export, and editing guide; WordPress and any third-party components retain their respective licenses. The Site by Sunset brand, the Site by Sunset pages, our demo sites and our build tools remain ours.

Domains

When you choose Domain + Hosting, we register the domain you pick through our registrar on your behalf, so you never have to deal with a registrar yourself. Our contact details appear as the registrant of record; the domain is yours in every way that matters — we will transfer it to you or to any registrar you name on request, after the 60-day transfer lock that applies to every new registration. Registration fees are paid to the registry when the domain is registered and cannot be refunded; if you cancel, we transfer the domain to you instead. The first year of registration is included in the Domain + Hosting price and renewal is included in your yearly hosting. If your hosting with us ends, we will offer to transfer the domain to you before it expires.

Hosting with us, and how it renews

For Landing Page, Sunset Site, and Full Site, hosting with us (Host it with us, or Domain + Hosting) is billed yearly: the first year is part of your order, and then $99 a year. Renewal billing is arranged separately at go-live. You can cancel at any time by emailing hello@sitebysunset.com: no further charges are made, we hand over your files, and we help you move. A renewal you cancel within 30 days of being charged is refunded in full. We host on a global content-delivery network with an SSL certificate; we do not guarantee uninterrupted availability, and our liability for hosting is limited to the hosting fees you paid in the year in question.

Installing on your own hosting

Installation is included with Full Site and WordPress CMS. For WordPress CMS, the $2,499 one-time price covers the build and installation only. We arrange and quote domain and WordPress-compatible hosting after purchase. Hosting and ongoing maintenance are not included; any separate quote requires your agreement before a charge or launch. No recurring WordPress charges are created at checkout.

If you ask us to install the finished site on hosting you already pay for, you give us the access we need and we put the new site live there, replacing your old pages. We never cancel your hosting plan, your domain or your email, and we do not delete your old files unless you ask. Your host's uptime, limits and support remain your host's responsibility. If you install the site yourself, we deliver the files with a guide; the contact form keeps working through our form service either way.

The contact form on your site

The contact form on your finished website sends each message through our form service to the email address you gave us, with the visitor's details so you can reply directly. We keep a copy of each message so we can deliver it again if an email bounces; the messages are yours, we do not use them for anything else, and we delete them when you ask or when your hosting with us ends. You may point the form at a different address at any time.

Acceptable use for websites

We build sites for real businesses and real offers. We will not build a site that impersonates another business, sells regulated goods we cannot verify, or makes claims we cannot source to you. You are responsible for the rules of your own industry — licences, disclaimers, accessibility, consumer-protection and advertising law — and for keeping the site compliant after we hand it over. We may decline or refund an order that we believe breaks these terms.